Product inspection, return and refund policy

Logistics Service Description
We are always committed to the principles of efficiency and convenience, striving to provide every customer with a safe, reliable, and fast logistics experience. After you complete your order confirmation and payment successfully, we will immediately initiate the shipping process to ensure that your items reach you as quickly and securely as possible.
1. Shipping Time
Once we receive your order and confirm the payment, we usually complete the shipping process within 1 to 3 business days. However, since our service covers international logistics transportation, shipping times may be affected by the following uncontrollable factors:
● Delays due to customs clearance inspections or procedures
● Flight or shipping schedule delays or cancellations
● International logistics network anomalies or temporary adjustments
● Limited logistics operations during holidays
If the shipping delay is caused by the above reasons, we will notify you via email or SMS at the first opportunity and provide appropriate solutions. We apologize for any inconvenience caused and sincerely appreciate your understanding and support.
2. Product Inspection and Return & Exchange Policy
To protect your rights, we encourage you to conduct an initial inspection upon receiving the goods. If you find any quality issues, discrepancies in quantity, or damage during transportation, you may proceed with the return or exchange according to our policy.
For detailed return and exchange procedures, please visit our official website: https://www.clawjazz.com
Situations Eligible for Return Include but Are Not Limited To:
● Products with manufacturing defects that cannot be repaired
● Receiving products that do not match the type or quantity specified in your order
● Products that are damaged during transportation (e.g., cracks, scratches, peeling, etc.)
General Conditions and Regulations for Returns:
● All returned items must be reviewed and confirmed by our company's professionals
● Products must be in their original packaging without any signs of use, scratches, dents, or other external damage
● Customers must provide valid proof of purchase, including but not limited to: order screenshots, invoices, delivery notes, warranty cards, product catalogs, etc.
● Customers must provide supporting evidence (e.g., videos, photos) to demonstrate the described issues with the product
Special Notes:
● Certain special categories of products (e.g., customized products, perishable goods, personal care items) may not be subject to the general return and exchange policy
● Before making a purchase, we recommend you contact our sales consultation channels to understand the return and exchange policies for specific products
Detailed Return Arrangements:
● Return Application Deadline: If you discover missing or damaged items, please submit a return application within 24 hours of receiving the package
● Deadline for Returning Goods: You have 2 days from the date of receipt to return the goods
● Return Methods:
○ You may choose to return the product directly at our nearest store or office
○ Or return the product by mail (the mailing address will be provided after your return request is approved)
● Return Shipping Costs: If the issue is caused by us (e.g., product quality issues, wrong or missing items), we will cover all return-related costs
● Refund Methods:
○ In principle, we will offer a replacement with the same new product
○ If the product is out of stock, we will refund the full amount to your original payment account via cash refund or bank transfer
Customer Service Contact Information
If you have any questions or need assistance during the logistics or return process, please feel free to contact us through the following methods:
● Customer Service Email: findus@clawjazz.com
We are committed to responding to your requests as quickly as possible and ensuring a smooth and hassle-free shopping experience. Thank you for choosing our services, and we look forward to building a long-term and pleasant cooperative relationship with you!