Privacy Policy
1. Information Security Statement in Payment and Transaction Process
Throughout the full payment and transaction process on the website https://www.clawjazz.com, we only store the core detailed information of your paid orders, including the name, specification, model, quantity, transaction price and purchase record of the musical instrument tools you bought. Your sensitive financial information such as complete bank account number and payment card number will not be retained, which fundamentally guarantees the security of your payment information.
When you submit contact information, email address and musical instrument tool related consultation materials on the website, you shall properly keep your account password and locally stored service usage information. Meanwhile, you are obliged to notify the website https://www.clawjazz.com in time of any unauthorized information access, misuse, security loopholes, and the situation that your registered username and password are retained by a third party, so that we can take protective measures immediately to prevent damage to your rights and interests such as musical instrument tool purchase, accessory reservation and after-sales debugging.
2. Scope of Personal Information Usage
We collect and use your personal information only for the following legitimate and compliant service scenarios:
To introduce various musical instrument tool products and supporting service information to you, including new product launch notifications, popular musical instrument tool recommendations, musical instrument tool maintenance and debugging skill sharing, to help you better understand and choose suitable musical instrument tools;
To deliver the musical instrument tools you purchased, ensuring that you can receive intact products in time;
To send you activity notifications related to the website https://www.clawjazz.com, such as musical instrument tool promotions, offline craftsman experience invitations, member exclusive benefits, so that you can enjoy more exclusive rights and interests;
To prevent illegal activities that undermine user account security or impersonate members, ensuring the safety of your account during the process of musical instrument tool selection and accessory reservation;
To contact you and solve problems under special circumstances, such as musical instrument tool quality feedback, logistics exception communication, after-sales maintenance progress synchronization;
Your personal information will only be used to confirm and complete transaction contacts related to https://www.clawjazz.com, and will not be used beyond the agreed scope.
In case of mandatory legal requirements, we will legally cooperate with judicial authorities (including courts, procuratorates, public security investigation agencies, etc.) to provide necessary user information for the investigation of relevant illegal acts. Except for the above statutory circumstances, no entity has the right to illegally infringe your personal information.
3. Personal Information Storage Period
Your personal data will be continuously encrypted and stored until you actively submit a request for information cancellation or account deregistration. During the storage period, all your personal information will be stored confidentially on the encrypted server of https://www.clawjazz.com, ensuring that your private content such as musical instrument tool purchase records, accessory reservation information and after-sales maintenance files will not be leaked.
4. Scope of Entities That Can Access Personal Information
Only the following legitimate entities can access your personal information within the necessary minimum limits:
SUGER NETWORK TECHLOGY (HK) LIMITED (the official operating entity of this musical instrument tool store);
Partners who have signed formal service contracts with SUGER NETWORK TECHLOGY (HK) LIMITED The partners can only obtain necessary information according to the contract to provide corresponding services. For example, logistics service providers obtain your address information for musical instrument tool delivery, and after-sales maintenance service providers obtain necessary order information to provide debugging and maintenance services. All partners must strictly abide by the confidentiality requirements of this Privacy Policy;
Situations where the company provides user information to cooperate with investigations in accordance with the statutory requirements of state authorities;
When a musical instrument tool related transaction dispute arises between the buyer and the seller, and both parties request our company to intervene as a neutral mediator, relevant order and contact information will only be accessed within the scope necessary for mediation.
5. Information of Personal Information Collection and Management Entity
Company Name: SUGER NETWORK TECHLOGY (HK) LIMITED
Address: FLAT/RM 1802 BEVERLY HOUSE 93-107 LOCKHART ROAD WANCHAI
Email: findus@clawjazz.com
6. Channels for Users to Access and Edit Personal Data
You have the right to contact https://www.clawjazz.com to apply for checking, updating, adjusting or canceling your personal information. For example, after you change your contact address or contact information, you can update the information on the website in time, so that we can contact you accurately and ensure the smooth development of services such as musical instrument tool purchase and after-sales follow-up.
If your rights and interests are damaged during the process of musical instrument tool purchase or service experience, you have the right to submit a complaint to the management committee of the website https://www.clawjazz.com. After receiving the feedback, the platform will verify the situation as soon as possible. Once confirmed, we will take remedial measures in time according to the severity of the problem, including musical instrument tool return and exchange, after-sales debugging follow-up, and corresponding disposal of non-compliant merchants.
7. Commitment to User Information Security Protection
https://www.clawjazz.com promises to strictly protect customers' personal information in accordance with relevant personal information protection policies. We will collect and use each customer's information only with the customer's consent, unless otherwise stipulated by laws.
Without the customer's consent, we will not use, transfer, provide or disclose any customer's personal information to any third party, ensuring the privacy and security of customers during the process of purchasing musical instrument tools.
In case the information server is attacked by hackers and customer personal data is lost, https://www.clawjazz.com will be responsible for reporting the incident to the investigation authorities and notifying customers in time, to minimize the possible losses customers may suffer due to information loss, such as preventing musical instrument tools from being wrongly signed for due to address information leakage.
We will fully guarantee the security of all customers' online transaction information on https://www.clawjazz.com, including digital accounting invoice information and documents, ensuring that customers' musical instrument tool purchase transaction records are clear and secure, which is convenient for customers to inquire and safeguard their rights.
The website management committee requires individuals to provide all relevant personal information during registration/purchase, such as full name, contact address, email address, phone number, account number, payment card number, etc., and be responsible for the legality of the above information. If the management committee considers that all personal information provided by the customer during the initial registration is incorrect, the management committee of https://www.clawjazz.com will not bear the responsibility, nor will it resolve any complaints related to the member's rights and interests. For example, if the musical instrument tool cannot be delivered accurately due to the wrong address provided by the customer, the consequences arising therefrom shall be borne by the customer. At the same time, we will also regularly review the collected personal information to ensure the accuracy and completeness of the information.
8. Personal Information Related Complaint Handling Mechanism
Members have the right to send complaints about personal information being leaked to third parties to the management committee of the e-commerce trading platform https://www.clawjazz.com. Complaints can be sent to the company address or submitted via email to the designated contact email: findus@clawjazz.com. The company is responsible for implementing technical and professional measures to verify the reported content. The processing period for customer personal information related feedback is 15 days, to ensure that customers' problems can be handled timely and effectively.